1. Click on "My Account" at the top right of the homepage.
2. Select "Create an account."
3. Fill in the required information: name, email address, password, etc.
4. Click on "Sign up."

If you forgot your password:

1. Click on "My Account."
2. Select "Forgot password."
3. Enter your email address associated with your account.
4. You will receive an email with instructions to reset your password.

1. Log in to your account.
2. Go to "My Account."
3. Click on "Personal Information."
4. Update the information you want to change.
5. Click on "Save changes."

If you encounter a problem with your account:

1. Contact our customer service via the contact form available on our website.
2. Describe the issue in detail so we can assist you effectively.

To manage your newsletter subscription:

1. Log in to your account.
2. Go to "Communication Preferences."
3. Check or uncheck the "Subscribe to the newsletter" box.
4. Click on "Save changes."

We deliver to the following countries:

• Metropolitan France: Excluding Corsica
• Portugal: Excluding the islands of Madeira and the Azores
• Spain: Excluding the Balearic Islands, the Canary Islands, Ceuta, and Melilla
• Netherlands: Excluding overseas territories
• Luxembourg
• Belgium
• Germany

Our delivery takes 3 to 5 days, depending on your location.

We ship all orders from France.

• Shipping is free within France.
• For other countries, shipping is free for orders above 100 euros.

We work with Mondial Relay, Colissimo, and DHL Express to deliver your orders. The choice of courier depends on the delivery country, allowing you to select the option that suits you best during the delivery process.

At the moment, we only offer standard delivery.

Absolutely! You'll receive an email with a tracking link as soon as your order is on its way. You can also track your order status through your account on our website.

If you do not receive an e-mail, please check your spam folder or contact our customer service for assistance.

We only deliver to certain countries within the European zone, so there are no applicable taxes.

If you have any questions or concerns about your delivery, we're here to help! You can:

• Contact the transport company directly for immediate assistance.
• Reach out to us via the contact form on our website, and we will respond within 24 business hours.

To return a product:

• Contact us at the following email address:contact@bisomovement.com so that we can send you a return label.
• Customers are responsible for the cost of returns.
• You have 14 days to initiate a return from the date of purchase.
• Ensure the product is unused and in its original packaging with all tags attached.
• Send the package to the provided return address.

Our return policy allows you to return products within 14 days of purchase for a full refund or exchange, subject to the conditions outlined.

• Returned products must be in their original condition, with all tags attached, and in their original packaging.
• Returned products must be unworn, unwashed, and undamaged.
• Customized or specially ordered products are not eligible for return, except in cases of manufacturing defects or non-conformity.
• Return shipping costs are the responsibility of the customer, except in cases of defective or non-conforming products.

Please note that we do not refund shipping costs. Therefore, they will be deducted at the time of refund.

More information about our returns and refunds policy can be found here.

Once we receive and inspect your return, we will initiate a refund to your original method of payment. Please allow a few days for the refund to reflect on your bank statement.

Yes, you can exchange a product by sending back the item to us. Once received, we will send you the replacement, subject to availability.

To be eligible for a return, the product must be unused and in its original packaging with all tags attached.

Customers are responsible for return shipping costs, except in cases of our error or defective products.

Contact our customer service immediately, and we will promptly resolve the issue.

You can track the status of your return by logging into your account on our website or contacting our customer service.

For more information about our return and refund policies, please visit our dedicated page or contact us via our contact form.

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Apple pay

Yes, it is safe to enter your payment information on our website. We use industry-standard encryption technology (SSL) to protect your information during transmission.

Your credit card will be charged at the time of purchase.

Currently, we do not offer installment payments or payment plans for now. Payment is required in full at the time of purchase.

We accept payments in Euros (EUR).

You will receive an order confirmation e-mail immediately after successfully placing your order. If you do not receive an e-mail, please check your spam folder or contact our customer service for assistance.

For security reasons, we do not store your credit card information. All payments are processed through secure third-party payment processors.