Shipping policy

 

This shipping policy governs the terms related to the delivery of products ordered on the Bísó website.

1. Delivery Areas

We deliver our products to the following geographic areas:

• Metropolitan France: Excluding Corsica

We aim to provide prompt and reliable delivery services to these specified regions, ensuring that your products reach you in excellent condition. Please note that we do not currently ship to any other regions or territories outside those listed above.

Please check the availability of delivery in your region before placing an order.

2. Shipping Fees

Shipping fees are calculated based on the delivery destination, weight, and dimensions of your order. These fees will be indicated during the ordering process before payment.

3. Delivery Times

We strive to process and ship all orders promptly. Delivery times may vary depending on your location and the shipping method chosen. Delivery time estimates are provided for reference and are not guaranteed.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation e-mail containing a tracking number. You can use this number to track the status of your delivery on the carrier's website.

5. Incomplete or Incorrect Delivery

If you receive an incomplete or incorrect delivery, please contact us immediately so we can resolve the issue as quickly as possible.

6. Returns and Refunds

Please refer to our returns and refunds policy for more information on returning non-compliant or defective products. 

7. Changes to the Shipping Policy

We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website with the effective date. Your continued use of our services after the posting of changes constitutes your acceptance of these changes.

By placing an order on our website, you agree to be bound by this shipping policy. If you have any questions or concerns regarding our shipping policy, please contact us at contact@bisomovement.com.